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This position is accountable for providing sales outcome while maintaining optimum occupancy and a viable future resident list of prospective residents.

At the direction of the Sales Director, this position will focus on sales activity required for effective implementation of the quarterly and annual targets, community marketing plan and achievement of individual and department goals.

This position reports directly to the Sales Director. This position respectfully interacts with all residents, family members, visitors, and co-workers, and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance.

Essential Responsibilities:

• Meet or exceed the sales activity expectations as follows unless otherwise agreed to:12 - 15 voice to voice call outs per day (new and prior to sale); 4-6 face to face appointments per week (new and prior to sale); Averages 2 reservations (3 is optimal based on goals/vacancies) minimum per month; Create outreach opportunities external and internal to increase referral network and lead generation (i.e., promoting and engaging with the resident referral program).
• Ensure data and system integrity in CRM System is up to date and capture key components for quality reporting. Maintain appropriate follow up for all leads and inquiries.
• Be familiar with and understand the ever-changing inventory and layout of the overall community.  Understand vacant inventory by location, unit style, selling features including all models.
• Understand local and national sales strategy, respond to targets based on ongoing attrition and occupancy throughout the fiscal year.
• Proactively network to understand trends and competition.

The ideal candidate will have:

Required Degree: College or equivalent work experience

Preferred Degree: Bachelor's degree in Public Health Administration, Business, Communication or Marketing

Experience:

• 3+ years’ professional experience, preferably in sales, senior living, marketing, or real estate
• 2+ years leadership experience preferred.
• Process improvement experience
• Strong technical experience and depth in Human Resources, including application of employment laws.

Knowledge, Skills, and Ability:

• Excellent skill in both the hard and soft skills r
• Strong drive for results: self-starter with vision and the ability to follow through with ideas.
• Computer proficiency.  Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Experience working within a CRM.
• In-depth communication skills:  ability to articulate ideas clearly and turn them into concise points with expected outcomes.
• Ability to work effectively in a heavily matrixed organization.
• Continuous improvement mindset with ability to identify needs and implement change.
• Bi-lingual skills are a plus.
• Demonstrated ability to establish key relationships with business leaders and develop strong credibility.
• Sound analytical acumen and ability to interpret business metrics, with strong problem-solving skills.
• Ability to proactively and collaborate with the business and broader HR team.
• Experience in interfacing with international audiences and cross-office teams
• Strong project management and communication skills; ability to effectively communicate and work across all levels of the organization
• Ability to maintain high level of confidentiality and work with highly sensitive data and information
• Excellent organizational skills and ability to multi-task while working against tight timelines
• Attention to detail and commitment to get things done, and getting them done well

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
  • Life, AD&D
  • Tuition assistance and scholarships
  • Employee assistance program
  • Legal services, home/auto insurance, discount purchasing program
  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.